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GDPR Compliance

How RMM-Portal.it handles and protects your personal data in accordance with the General Data Protection Regulation (GDPR)

Our Commitment to Data Protection

At RMM-Portal.it, we are committed to protecting your privacy and ensuring the security of your personal data. This page outlines our GDPR compliance practices and your rights regarding your personal information.

Last updated: May 21, 2025

Contents

Related Policies

Data Collection Practices

We collect and process personal data for specific, explicit, and legitimate purposes. We are transparent about what data we collect and how we use it.

Types of Personal Data We Collect

  • Contact Information: Name, email address, phone number, and business address
  • Account Information: Username, password, and account preferences
  • Business Information: Company name, industry, size, and role
  • Technical Information: IP address, browser type, device information, and cookies
  • Usage Information: How you interact with our website, services, and communications

How We Collect Your Data

  • Direct Interactions: When you fill out forms, create an account, subscribe to our newsletter, or contact us
  • Automated Technologies: Through cookies, server logs, and similar technologies when you browse our website
  • Third Parties: We may receive information about you from third-party service providers, such as analytics providers and advertising networks

Purposes of Data Collection

  • Providing Services: To deliver the RMM solutions and services you request
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Improving Our Services: To analyze usage patterns and enhance our website and offerings
  • Marketing: To send relevant information about our products and services (with your consent)
  • Legal Compliance: To fulfill our legal obligations and protect our rights

Your Data Rights

Under the GDPR, you have several rights regarding your personal data. We are committed to respecting these rights and have implemented processes to help you exercise them.

Right to Access

You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Also known as the 'right to be forgotten,' you have the right to request the deletion of your personal data in certain circumstances.

Right to Restriction

You have the right to request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller.

Right to Object

You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the bottom of this page. We will respond to your request within one month.

Response Timeframe

We will respond to your request within 30 days. In complex cases, we may extend this period by up to two additional months, but we will inform you of any such extension within the first month.

Data Protection Measures

We implement appropriate technical and organizational measures to ensure the security of your personal data and protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Technical Safeguards

  • Data encryption in transit and at rest
  • Secure network architecture with firewalls
  • Multi-factor authentication
  • Regular security testing and vulnerability scanning
  • Intrusion detection and prevention systems

Organizational Measures

  • Regular staff training on data protection
  • Access controls based on need-to-know principle
  • Data protection impact assessments
  • Documented data protection policies and procedures
  • Vendor assessment and management program

Data Breach Procedures

In the unlikely event of a data breach that may affect your personal data, we have procedures in place to:

  • Identify and contain the breach as quickly as possible
  • Assess the risk to individuals' rights and freedoms
  • Notify the relevant supervisory authority within 72 hours, where feasible
  • Notify affected individuals without undue delay when there is a high risk to their rights and freedoms
  • Document the breach and our response for regulatory compliance

Contact Our Data Protection Officer

If you have any questions about how we process your personal data or would like to exercise your data protection rights, please contact our Data Protection Officer.

Contact Information

  • Data Protection Officer

    Michael Anderson

  • Email Address

    [email protected]

  • Phone Number

    +44 7305 000879 (ext. 2)

  • Postal Address

    Data Protection Officer
    RMM-Portal.it
    296-310 High St
    West Bromwich B70 8EN
    United Kingdom

Send a Data Request

Response Timeframe

We aim to respond to all data protection requests within 30 days. For complex requests or if we receive a large volume of requests, we may need up to an additional 60 days to respond. If this is the case, we will notify you within the first 30 days and explain why the extension is necessary.

If we decide not to take action on your request, we will inform you of the reasons and your right to lodge a complaint with a supervisory authority.