Client Success Stories

Discover how our RMM implementation solutions have transformed IT operations for businesses across the UK, delivering measurable results and exceptional ROI.

Schedule a Consultation

Filter by Industry

Healthcare

Northumbria Healthcare NHS Trust

Challenge

Managing over 5,000 devices across multiple hospitals with limited IT staff, resulting in slow response times and security vulnerabilities.

Solution

Implemented NinjaOne RMM with custom automation workflows and integrated security protocols.

Response Time

68% Faster

Cost Savings

£145K /Year

"The implementation was seamless and the results have been transformative. Our IT team can now be proactive rather than reactive."

— Dr. Sarah Mitchell, CIO

Financial Services

Barclays Wealth Management

Challenge

Ensuring compliance with financial regulations while managing security across 3,200+ endpoints in a high-risk environment.

Solution

Custom SpecOps deployment with enhanced security protocols and automated compliance reporting.

Compliance Issues

92% Reduction

Security Incidents

78% Fewer

"RMM-Portal understood our unique regulatory challenges and delivered a solution that not only improved security but also streamlined our compliance reporting."

— Richard Turner, Head of IT Security

Manufacturing

Precision Engineering Ltd

Challenge

Maintaining uptime for critical manufacturing systems across 4 facilities with aging infrastructure and increasing cybersecurity threats.

Solution

Atera RMM implementation with predictive maintenance workflows and OT/IT security integration.

System Uptime

99.8% Achieved

Maintenance Time

43% Reduced

"The predictive maintenance capabilities have virtually eliminated unplanned downtime, which has had a direct impact on our production efficiency and bottom line."

— Martin Reynolds, Operations Director

Education

University of Manchester

Challenge

Managing a diverse IT environment with 12,000+ devices across multiple campuses with limited budget and growing security concerns.

Solution

NinjaOne implementation with custom education-focused automation and security policies.

IT Staff Efficiency

65% Increase

Annual Savings

£280K /Year

"The RMM-Portal team understood our unique educational environment and delivered a solution that has transformed how we manage IT across our campuses."

— Professor Andrew Clarke, IT Director

Retail

Marks & Spencer Digital

Challenge

Managing 8,500+ POS systems and digital displays across 350+ stores with inconsistent connectivity and security concerns.

Solution

Custom SpecOps deployment with retail-specific automation and offline management capabilities.

POS Downtime

82% Reduced

Update Compliance

99.5% Rate

"The RMM solution has dramatically improved our ability to manage our complex retail technology environment while enhancing security and customer experience."

— Victoria Edwards, Head of Retail Technology

Professional Services

Clifford Chance LLP

Challenge

Securing sensitive client data across 2,500+ devices while ensuring compliance with legal industry regulations and client requirements.

Solution

Atera RMM with enhanced security features, compliance reporting, and data protection workflows.

Security Posture

94% Improved

Compliance Time

76% Reduced

"The implementation has given us confidence in our security posture and dramatically simplified our compliance reporting process, saving hundreds of staff hours."

— Jonathan Blackwell, IT Security Director

Featured Success Story

An in-depth look at how we transformed IT operations for one of the UK's leading healthcare providers.

Healthcare

Northumbria Healthcare NHS Trust

Northumbria Healthcare NHS Trust operates multiple hospitals and healthcare facilities across Northeast England, serving over 500,000 patients annually.

The Challenge

The trust was struggling with:

Managing over 5,000 devices across multiple locations
Slow response times to IT issues affecting patient care
Increasing cybersecurity vulnerabilities
Limited IT staff resources stretched thin
Compliance with NHS Digital security standards

Our Solution

We implemented a comprehensive NinjaOne RMM solution with:

Custom automation workflows for routine maintenance
Enhanced security protocols aligned with NHS requirements
Remote support capabilities for all facilities
Integrated asset management and reporting
Predictive maintenance to prevent downtime

Measurable Results

Response Time

68% Faster

From 3.2 hours to 1 hour average

Annual Cost Savings

£145K /Year

Through automation and efficiency

Security Incidents

82% Reduction

Year-over-year improvement

Staff Productivity

34% Increase

Based on internal metrics

Implementation Timeline

1

Assessment & Planning

2 weeks

2

Initial Deployment

3 weeks

3

Staff Training

2 weeks

4

Full Implementation

3 weeks

"The implementation was seamless and the results have been transformative. Our IT team can now be proactive rather than reactive, which has significantly improved our ability to support clinical operations. The RMM-Portal team understood our unique healthcare environment and delivered a solution that exceeded our expectations."

— Dr. Sarah Mitchell, Chief Information Officer

Measurable Impact Across Industries

Our RMM implementations consistently deliver significant improvements in key performance metrics.

Average Response Time Improvement

Security Incident Reduction

Annual Cost Savings by Industry

IT Staff Efficiency Improvement

What Our Clients Say

Hear directly from IT leaders about their experience with our RMM implementation services.

"The RMM-Portal team transformed our IT operations. Their implementation of NinjaOne has reduced our ticket resolution time by 40% and significantly improved our service quality."

Robert Thompson

IT Director, Fintech Solutions Ltd

"As a growing manufacturing company, we needed a scalable IT management solution. RMM-Portal's implementation of Atera has been a game-changer for our operations and security posture."

Emily Richardson

Operations Manager, Precision Manufacturing

"The expertise that RMM-Portal brought to our SpecOps implementation was invaluable. Their team understood our unique challenges and delivered a solution that perfectly fits our needs."

James Wilson

CTO, Educational Services Group

Ready to Transform Your IT Management?

Schedule a consultation with our experts to discover how our RMM implementation services can benefit your organization.

Schedule a Consultation Contact Sales Team