About RMM-Portal.it

We're a team of passionate IT specialists dedicated to transforming businesses through strategic implementation of Remote Monitoring and Management solutions. With over a decade of experience, we've helped hundreds of UK businesses optimize their IT operations.

Our Story

From humble beginnings to becoming a leading RMM solutions provider in the UK market.

2015: The Beginning

Founded by IT industry veterans Michael Harrington and Sarah Chen, RMM-Portal began as a small consultancy focused on helping local businesses optimize their IT infrastructure.

West Bromwich, UK

2017: Expansion & Growth

After successfully implementing RMM solutions for over 50 clients, we expanded our team to 15 specialists and moved to our current headquarters in Birmingham's technology district.

Team grew to 15 specialists

2019: Strategic Partnerships

We formed strategic partnerships with leading RMM solution providers including Atera, NinjaOne, and SpecOps, allowing us to offer comprehensive implementation services across multiple platforms.

Partnerships with major RMM providers

2022: Industry Recognition

RMM-Portal was recognized as a "Top 20 IT Service Provider" by UK Tech Magazine and received the "Excellence in IT Implementation" award from the British Computing Society.

Multiple industry awards

2025: Today

Today, with a team of 45+ IT specialists, we've successfully implemented RMM solutions for over 200 businesses across the UK, helping them achieve an average of 45% improvement in operational efficiency.

Serving clients nationwide

Our Mission & Values

Guided by our core principles, we're committed to delivering exceptional RMM solutions that drive real business value.

Our Mission

To empower businesses through strategic implementation of Remote Monitoring and Management solutions, enabling them to optimize IT operations, enhance security, and drive sustainable growth.

Client-Centric Approach

We place our clients' needs at the center of everything we do, tailoring our solutions to address their unique challenges and objectives.

Excellence & Integrity

We hold ourselves to the highest standards of technical excellence and ethical conduct in all our client engagements and business practices.

Innovation

We continuously explore new technologies and methodologies to deliver innovative solutions that keep our clients ahead of the curve.

Collaboration

We believe in the power of teamwork, fostering strong partnerships with our clients and technology providers to achieve shared success.

Continuous Learning

We invest in ongoing education and professional development to ensure our team remains at the forefront of RMM technology and best practices.

Sustainability

We're committed to implementing solutions that not only drive business efficiency but also promote environmental sustainability through reduced resource consumption.

Our RMM Expertise

With specialized knowledge across leading RMM platforms, we deliver comprehensive implementation services tailored to your business needs.

Comprehensive Platform Knowledge

Our team holds certifications and extensive implementation experience across all major RMM platforms:

Atera - Advanced Implementation Partner
NinjaOne - Elite Implementation Specialist
SpecOps - Certified Deployment Partner
Kaseya - Authorized Implementation Provider
ConnectWise - Certified Integration Partner

Industry Specializations

We've developed specialized implementation methodologies for key industries:

Financial Services

Compliance-focused implementations

Healthcare

HIPAA-compliant solutions

Manufacturing

OT/IT integrated monitoring

Public Sector

Secure, compliant deployments

Our Implementation Approach

1

Discovery & Assessment

We begin by thoroughly understanding your current IT infrastructure, business objectives, and specific challenges to establish clear implementation goals.

2

Solution Design

Our experts design a customized implementation plan that addresses your unique requirements and aligns with your business processes.

3

Controlled Deployment

We implement the solution in phases, starting with a pilot group to validate the configuration before full-scale deployment.

4

Integration & Automation

We integrate your RMM platform with existing systems and implement automation workflows to maximize operational efficiency.

5

Training & Knowledge Transfer

We provide comprehensive training to ensure your team can effectively manage and leverage the full capabilities of your RMM solution.

Want to learn more about our approach?

Download our detailed implementation methodology guide.

Download Guide

Our Leadership Team

Meet the experienced professionals who guide our company's vision and ensure exceptional service delivery.

Michael Harrington

Co-Founder & CEO

With over 20 years of experience in IT services, Michael leads our strategic vision and client relationships. Previously CTO at TechSolve UK.

Sarah Chen

Co-Founder & CTO

Sarah brings deep technical expertise in RMM platforms and IT automation. Former Lead Solutions Architect at Global IT Solutions.

David Williams

Operations Director

David oversees our implementation processes and client success initiatives. 15+ years experience in IT service delivery and operations management.

Emma Thompson

Client Success Director

Emma leads our client success team, ensuring exceptional service delivery and long-term client satisfaction. Former Customer Success Lead at TechSupport UK.

Raj Patel

Technical Director

Raj heads our technical implementation team, bringing deep expertise in complex RMM deployments and integrations. Certified in all major RMM platforms.

Maria Rodriguez

Marketing Director

Maria drives our marketing strategy and brand development. 12+ years experience in B2B technology marketing and communications.

Our Achievements

A decade of excellence in RMM implementation has earned us recognition and trust across the UK business landscape.

By the Numbers

200+

Successful RMM Implementations

45%

Average Efficiency Improvement

98%

Client Satisfaction Rate

£3.2M

Client Cost Savings in 2024

Awards & Recognition

UK Tech Awards 2024

"Top 20 IT Service Provider" - Recognized for excellence in RMM implementation services

British Computing Society

"Excellence in IT Implementation" award for our work with NHS West Midlands

NinjaOne Partner Awards

"Elite Implementation Partner of the Year" for three consecutive years (2022-2024)

Atera Excellence Awards

"Most Innovative Implementation" for our work with Fintech Solutions Ltd

Client Success Stories

Read how our RMM implementations have transformed operations for businesses across various industries.

Financial Services

Fintech Solutions Ltd

London, UK

"RMM-Portal's implementation of NinjaOne transformed our IT operations, reducing ticket resolution time by 40% and significantly improving our security posture."

Implementation: NinjaOne 40% Efficiency Gain

Manufacturing

Precision Manufacturing

Birmingham, UK

"As a growing manufacturing company, we needed a scalable IT management solution. RMM-Portal's implementation of Atera has been a game-changer for our operations."

Implementation: Atera 35% Downtime Reduction

Education

Educational Services Group

Manchester, UK

"The expertise that RMM-Portal brought to our SpecOps implementation was invaluable. Their team understood our unique challenges and delivered a perfect solution."

Implementation: SpecOps 50% IT Cost Reduction

View All Case Studies

Ready to Transform Your IT Management?

Schedule a consultation with our experts to discover the perfect RMM solution for your business.